FREQUENTLY ASKED QUESTIONS

If you have any questions about ordering from us, then hopefully they will be covered here but if not, please don’t hesitate to get in touch.
Our Customer Care Team are real people (no robots here!) and we would love to help.
How much does shipping cost?

Shipping costs will vary depending on the shipping destination and the number of items that you purchase. 

UK orders over £30 are offered a FREE shipping option to select on the Checkout page.

EU & Worldwide Orders Over £75 are offered a FREE shipping option to select on the Checkout page.

How long will it take to ship my order?

Standard Delivery

UK orders typically take 3-5 business days to be delivered
EU orders typically take 4-7 business days to be delivered
Rest of The World typically take 7-14 days to be delivered

* We’re actively following developments concerning the COVID-19 outbreak. Our top priority is to continue providing uninterrupted service to you. As we do our best to adapt to emerging guidelines from governments and public health organizations, you may experience delays in your orders. *

What if I need to change my shipping address?

You can change the shipping address on your account options page or contact us and we will make the changes for you.

Where do you deliver?

Australia

Estonia

Ireland

Norway

UK

Austria

Finland

Italy

Poland

USA

Belgium

France

Latvia

Portugal

UAE

Canada

Germany

Luxembourg

Slovakia

 

Croatia

Gibraltar

Malta

Slovenia

 

Cyprus

Greece

Monaco

Spain

 

Czech Republic

Hungary

Netherlands

Sweden

 

Denmark

Iceland

New Zealand

Switzerland

 

Do I need an account to make an order?

You don’t need an account with us however this does allow you to see a record of your order history! Set up is super easy – just click here to get started.

Alternatively, you can check out as a guest however we do suggest leaving us your email address under the ‘Contact Information’ section on the checkout page so that we can get in touch should we need to.

What is your cut off time?

If you place your order by 2pm (GMT) Monday-Friday, we will ship your order on THE SAME DAY.

Orders placed after 2pm on a Friday will not be despatched until the following Monday. If you place your order on a Bank Holiday, it won’t be dispatched till the next working day.

I did not receive my order confirmation email?

Always check your spam or junk email folder on your email account. Also check with your payment method provider to see if the transaction has been confirmed and completed. If you have any further issues please contact us.

What if I need to modify my order?

If you need to modify your order, contact us as soon as possible so we can make the changes for you. Check the status of your order on your account page to make sure it has not been completed and shipped before contacting us.

How do I know what size to choose?

Our chest sizes are measured armpit to armpit or half chest size in both inches and centimetres.

Please click on the Size Guide Button on the product page or go to the Size Guide Tab below for a list of all the sizes available.  

Your size is not listed?  No problem just contact us and we will do our best to find the right size for you.

Still unsure?  Please just get in touch, our lovely customer services team are always happy to help recommend your perfect size. And if we get it wrong, we’ll arrange an exchange for free!

Something from my order is missing/faulty/incorrect – what do I do?

If you’re unlucky enough to receive a faulty or incorrect item or you’re missing something from your order we’re really sorry for the error (it doesn’t happen very often, we promise!) Please send us an e-mail or fill in the Contact Us form and we will fix it for you, pronto and with the minimum fuss we promise!

Which payment methods do you accept?
PayPal
Visa
Mastercard
Maestro
Apple Pay
Google Pay
Where do I enter a discount coupon code?

The discount coupon code will need to be entered in the Coupon Code box provided in the basket, before you checkout.

I forgot to put in my discount code!

No problem! Simply get in touch with us quoting the discount code and your order number. Providing the order is eligible we can apply the discount our end and refund the discounted amount straight back via your original payment method.

Can I return an item?

Yes, we can only accept items returned to us within 30 days from the date your order was dispatched.

All items must be returned in an unworn and unwashed condition and deemed fit for resale.

There will also be a 30% restocking fee for any multiple orders deemed to be “Wardrobing”. Our sizing guide is true to size. We suggest that you measure a similar tshrt that you own armpit to armpit and compare that to our size guide. These terms are final.

We do not cover the postage costs for any wrong size exchange items. We only cover the cost of return postage for any items that have been damaged during delivery or the wrong item was sent out.

Where do I send the returned item to?

To return an item to us, please send us a message on the Returns Request Form on the Returns Page. Please make sure you fill in all the details required on the form so that we can link your return with the original order.

All returns are sent to the following address:

Bering Tees Ltd (returns)

Unit 10 Horizon Way

Mona Close

Swansea Enterprise Park

Swansea SA6 8RG

United Kingdom

How do I send the return item back?

All you need to do is take your parcel to your local Post Office to arrange for them to send it back to us.

As the returned item is your responsibility until it has reached our returns department, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.

As soon as we receive your returned item, we will organise the exchange or refund for you and email you to let you know that this has been arranged.

How long does a return refund take to process?

Our returns team process all of our returns the day they’re received so super speedy! All our exchange requests are processed and posted back out to you the same day we receive your returned item.

Still have a question?

Please contact us for more information.

Get in touch